Shipping Policies

If you are not fully satisfied within 14 days of the delivery date, email our customer service representative at admin@solarbatterycharger.org and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

NOTE: We will not accept returned packages if a RAN has not been assigned to the order. If you return a package without having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. No exceptions unless authorized by our customer service personnel.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 15% restocking fee.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@greencluster.org.

Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.

Non-Returnable Items:
All of the following products are non-returnable:

- Any Custom Order, Special Order or Direct Shipped Items or Products

Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company's policies and the manufacturer's return policies. Requests for replacement parts will be processed as quickly as possible.

Note: Refunds will not be issued for damaged or defective products - repair or replacements only.
We work hard to make your shopping experience at SolarBatteryCharger.org an enjoyable one.

Lost or Missing Packages
We primarily use UPS, FedEx and DHL to ship our products to you. Occasionally we will use other companies as required in delivering your packages. Unless you request a "Signature Required" delivery we rely on our shippers’ delivery confirmation via tracking numbers to determine that an order has been successfully delivered. Occasionally customers will order products and not require a signature upon delivery and the package will be left on door step, back door, etc. and the customer will not find the package due to theft or accidental loss. In these instances we, SolarBatteryCharger.org , cannot take responsibility for the missing package nor will we grant a refund or replacement and you the customer will need to file a claim directly with the shipping company.

If you have any concerns that your order or package will be removed from your residence or business prior to your taking possession after it is delivered we encourage you to email our customer service department at admin@greencluster.org prior to placing an order and specifying you want a "Signature Required" delivery. This is an especially good idea for larger orders or if you have had problems in the past with missing packages. If you do ask us for a "Signature Required" delivery we will take responsibility for your delivery until the package has been signed for.

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